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Our Promise & Policies

JAN'S BOUTIQUE

Thank you for choosing Jan's Boutique — we're so excited to be part of your special occasion! Please take a quick moment to review the details below. By clicking "Place Order" and checking "I agree with the online sales policy," you're agreeing to these conditions of sale.

YOUR GOWN

• Every dress we sell is a 100% authentic designer original — never a knock-off or counterfeit. You can verify Jan's as a listed retailer on any designer's own website.
• Each gown is individually hand-made, which makes yours truly one of a kind. Slight variations in fabric, beading, and color (including natural slubs in the fabric) are part of that craftsmanship and are not considered defects. Because online photos show only a fraction of the actual dress, details such as beads, appliqués, and rhinestones may appear slightly different in person, and your dress may differ slightly from the picture on our website.
• Screen colors vary by monitor, and fabrics and dye lots can vary too — Jan's Boutique is not responsible for these natural color variations.
• Sale Rack dresses are sold "as is," and Jan's Boutique is not responsible for loose beading, appliqués, or other imperfections on those pieces.
• Adding bra cups? They arrive unattached, ready to be placed and sewn in by a seamstress while you're wearing your gown for the most flattering fit.

SIZE & FIT

• Please choose your size and color carefully — you are solely responsible for your selection. Nearly every gown needs alterations to achieve that flawless, made-for-you fit, so we recommend planning a visit with a trusted seamstress.

ORDERING & DELIVERY

• Please allow 2–3 business days for us to prepare your order before it ships via your selected shipping method.
• Your dress will be shipped to arrive on or before your listed wear date. While verbal and e-mailed delivery dates are not guaranteed delivery dates and changes in delivery schedule are not the responsibility of Jan's Boutique, here is our promise: if we are unable to provide your item within your time frame, you will receive a full refund.
• Because each order is placed just for you, all sales are final — we are unable to accept returns, exchanges, or cancellations. Not sure about something? Just ask us before you order — we're happy to help!

STAYING IN TOUCH

• All communication about your order comes from lacey@jansboutique.com, so please double-check that your email address is accurate and keep an eye on your inbox (and spam folder!). Jan's Boutique is not responsible for unread e-mails, and please note our Cherry Hill location does not handle internet orders — email is the fastest way to reach us.

YOUR PRIVACY & PEACE OF MIND

• We respect your privacy and will never share your information with a third party.
• Questions or problems with your online order? Email lacey@jansboutique.com with your order number and details so we can help resolve your concern. Nothing in this policy limits your applicable consumer rights.

Questions before you order? We'd love to help — lacey@jansboutique.com

With love, the Jan's Boutique family