FAQ
About Us
1. How long has Jan's Boutique been in business?
Jan's Boutique has been a premier destination for formal dresses for over 50 years, providing exceptional customer service and high-quality gowns for special occasions.
2. What makes Jan's Boutique different from other boutiques?
Jan's Boutique stands out with its extensive selection of over 15,000 dresses, personalized customer service, and custom alterations. Our commitment to helping clients find the perfect dress for any event makes us unique.
3. Where is Jan's Boutique located?
Jan's Boutique is conveniently located in Cherry Hill, New Jersey, offering a welcoming atmosphere for customers to explore our vast dress collection.
4. What types of events are your dresses suitable for?
Our dresses are perfect for galas, black-tie events, weddings, prom, homecoming, and other special occasions. Whether you need an evening gown or a cocktail dress, we have you covered.
5. How can I contact Jan's Boutique for more information?
You can reach us at (856) 428-8181 or email us at info@jansboutique.com. For quick assistance, use the live chat option on our website.
Product Information
6. What types of dresses does Jan's Boutique offer?
We offer a wide range of dresses, including evening gowns, cocktail dresses, mother-of-the-bride dresses, prom dresses, and couture gowns.
7. Do you carry plus-size dresses?
Yes, we offer a variety of plus-size dresses to ensure every customer finds the perfect fit. Explore our plus-size collection for stunning options.
8. Are your dresses true to size?
Our dresses generally run true to size. We recommend checking our size chart and reading customer reviews for specific fit information. Personalized fittings are also available in-store.
9. What brands do you carry?
We feature high-end brands such as Alexander by Daymor and Cameron Blake, ensuring top-quality and stylish designs.
10. Do you offer custom alterations?
Yes, our skilled tailors provide custom alterations to ensure your dress fits perfectly, enhancing your overall look for any event.
11. What materials are your dresses made from?
Our dresses are crafted from premium materials like silk, satin, chiffon, lace, and tulle, ensuring elegance and comfort.
12. How should I care for my dress?
We recommend dry cleaning most of our dresses to maintain their quality. Follow the care instructions provided with your purchase for the best results.
13. Do you offer maternity dresses?
Yes, we have a selection of stylish and comfortable maternity dresses designed for expecting mothers.
14. Can I see customer reviews for your dresses?
Yes, customer reviews are available on each product page, allowing you to read about other customers' experiences and see photos of them wearing our dresses.
Appointments
15. Are appointments required?
Yes, appointments are required to ensure you receive the best service. Appointments receive priority and are highly recommended. Appointments are not required for our daywear, sportswear, cruisewear, and accessory departments.
16. Is there a charge to book an appointment?
We offer both free and VIP appointments. Free appointments require a credit card to hold your slot, and if you do not show or give at least 48 hours notice, your card will be charged $50. VIP appointments offer extended time and additional services.
17. Why do I need to make an appointment?
Appointments help us manage the number of people in our showroom, ensuring personalized service and compliance with Cherry Hill township occupancy limits. Browsers can also make an appointment or shop our in-stock dresses online from the "SHOP by SIZE" link.
18. Are all the dresses on your website available in-store to try on?
No, not all dresses listed on our website are available in-store. Dresses in stock are marked with a green "IN STOCK" tag. For specific dresses, call us before booking an appointment.
19. Why is there a guest limit?
Due to occupancy laws, we limit the number of guests per appointment. Evening and Mother-of-the-Bride appointments can bring up to 2 guests; Prom, Teen, and Bridesmaids appointments can bring 1 guest; Bridal appointments can bring 3 guests. VIP appointments offer options to bring more guests.
20. Can I try on dresses with a friend or family member?
Yes, but please contact the store to confirm availability. Each person trying on dresses must have their own appointment, and we can accommodate a maximum of 2 people per party per day.
21. Why is there a time limit for my appointment?
To ensure everyone has a chance to try on dresses, we limit appointments to 60 minutes for Evening and Bridal, 40 minutes for Bridesmaids, Prom, Homecoming, and other events, and 55 minutes for VIP appointments. Please arrive on time as we cannot extend your time if you are late.
22. Can I bring beverages, food, or my child into the store?
Unfortunately, we do not allow food, beverages, strollers, animals, or children under 12 in the store.
23. Do I have to wear a face mask inside Jan's?
Face masks are optional for all guests and employees.
Ordering and Payment
24. How do I place an order online?
Browse our selection, add your chosen items to your cart, and proceed to checkout. Follow the instructions to complete your purchase.
25. What payment methods do you accept?
We accept credit/debit cards (Visa, MasterCard, American Express).
26. Is it safe to use my credit card on your website?
Yes, our website uses secure encryption technology to protect your payment information, ensuring a safe shopping experience.
27. Can I change or cancel my order after it has been placed?
Orders can be changed or canceled within a limited time frame. Contact our customer service team as soon as possible for assistance.
28. Do you offer gift cards?
Yes, gift cards are available for purchase online or in-store, making the perfect gift for any fashion lover.
**29. Can I use multiple discount codes on one order?**
Typically, only one discount code can be applied per order. Check the terms and conditions of each discount code for details.
### Shipping and Delivery
**30. Where do you ship to?**
We ship to various locations, including the United States and internationally. Please check our shipping policy for specific countries we ship to.
**31. How long does it take to process an order?**
Order processing takes 1-2 business days. Delivery times vary based on the shipping method selected and the destination.
**32. How much does shipping cost?**
Shipping costs depend on the destination and shipping method. You can view the shipping cost at checkout before completing your purchase.
**33. Do you offer international shipping?**
Yes, we offer international shipping. Delivery times and costs vary by destination country.
**34. How can I track my order?**
Once your order is shipped, you will receive a tracking number via email. You can use this number to track your order on the carrier's website.
**35. What should I do if my package is lost or damaged?**
If your package is lost or damaged, please contact our customer service team immediately for assistance. We will work with the carrier to resolve the issue.
**36. Do you offer expedited shipping options?**
Yes, we offer expedited shipping options at an additional cost. You can select expedited shipping at checkout for faster delivery.
### Returns and Exchanges
**37. What is your return policy?**
We accept returns within 14 days of delivery for a full refund, provided the item is in its original condition with tags attached. Sale items may have different return policies.
**38. How do I return or exchange an item?**
To return or exchange an item, please contact our customer service team for a return authorization and instructions on how to proceed.
**39. How long does it take to process a return?**
Returns are typically processed within 5-7 business days of receiving the returned item. Refunds will be issued to the original payment method.
**40. Can I return an item bought on sale?**
Sale items may have different return policies. Please check the specific terms for sale items before purchasing.
**41. What if the item I received is damaged or incorrect?**
If you receive a damaged or incorrect item, please contact our customer service team immediately for a replacement or refund.
**42. Do you offer store credit for returns?**
Yes, we offer store credit for returns. If you prefer store credit over a refund, please let our customer service team know.
### Loyalty and Rewards
**43. Do you have a loyalty or rewards program?**
Yes, we offer a loyalty program where you can earn points for every purchase and redeem them for discounts on future orders.
**44. How do I earn and redeem loyalty points?**
You earn loyalty points by making purchases, and you can redeem them at checkout for discounts on future orders. Details are available in your account dashboard.
**45. Can I use my loyalty points on sale items?**
Yes, loyalty points can be used on sale items unless otherwise stated in the terms and conditions.
### Sizing and Fit
**46. How do I find the right size?**
We provide a detailed size chart on our website. We recommend measuring yourself and comparing your measurements to our size chart to find the best fit.
**47. Do you have a size chart available?**
Yes, a size chart is available on each product page to help you find the right fit.
**48. What should I do if I'm between sizes?**
If you are between sizes, we recommend choosing the larger size or contacting our customer service team for personalized advice.
**49. Do you offer custom fitting services?**
Yes,
**46. How do I find the right size?**
We provide a detailed size chart on our website. We recommend measuring yourself and comparing your measurements to our size chart to find the best fit.
**47. Do you have a size chart available?**
Yes, a size chart is available on each product page to help you find the right fit.
**48. What should I do if I'm between sizes?**
If you are between sizes, we recommend choosing the larger size or contacting our customer service team for personalized advice.
**49. Do you offer custom fitting services?**
Yes, we offer custom fitting services in-store to ensure your dress fits perfectly.
### Special Services
**50. Do you offer personal styling consultations?**
Yes, we offer personal styling consultations to help you find the perfect dress for any occasion.
**51. Can I book an appointment for a private shopping experience?**
Yes, private shopping appointments are available. Please contact our store to schedule an appointment.
**52. Do you have a bridal or bridesmaid collection?**
Yes, we offer a beautiful selection of bridal and bridesmaid dresses to make your special day perfect.
**53. What other services does Jan's Boutique offer?**
We offer a range of services, including custom alterations, personal styling, and private shopping appointments.
### Promotions and Discounts
**54. How can I stay informed about promotions and sales?**
You can stay informed about promotions and sales by subscribing to our newsletter and following us on social media.
**55. Do you offer discounts for first-time customers?**
Yes, we often have special discounts for first-time customers. Check our website or subscribe to our newsletter for the latest offers.
**56. Do you have a referral program?**
Yes, we offer a referral program where you can earn rewards for referring friends and family to our store.
**57. Can I get a discount for bulk orders?**
Yes, we offer discounts for bulk orders. Please contact our customer service team for more information.
### Technical Support
**58. What should I do if I encounter issues with the website?**
If you encounter any issues with our website, please contact our customer service team for assistance.
**59. How can I recover my account password?**
To recover your account password, click the "Forgot Password" link on the login page and follow the instructions to reset your password.
**60. How do I update my account information?**
You can update your account information by logging into your account and navigating to the "Account Settings" section.
### Store Policies
**61. What are your store hours?**
Our store hours are Monday to Saturday from 10 AM to 6 PM and Sunday from 12 PM to 5 PM.
**62. Do you have a privacy policy?**
Yes, we have a comprehensive privacy policy that outlines how we handle and protect your personal information. You can review our privacy policy on our website under the "Privacy Policy" section.
**63. How do you handle my personal information?**
We take your privacy seriously and use advanced security measures to protect your personal information. Details on how we collect, use, and protect your information can be found in our privacy policy.
### Events and Appointments
**64. Do you host in-store events or fashion shows?**
Yes, we host regular in-store events and fashion shows to showcase our latest collections. Follow us on social media or subscribe to our newsletter to stay updated on upcoming events.
**65. How can I schedule an appointment with a stylist?**
You can schedule an appointment with one of our stylists by calling our store or using the appointment booking feature on our website.
### Product Availability
**66. What should I do if an item is out of stock?**
If an item is out of stock, you can sign up for notifications on the product page to be alerted when it becomes available again.
**67. Do you restock popular items?**
Yes, we frequently restock popular items. If an item you want is out of stock, you can sign up for notifications to be alerted when it is back in stock.
### Gift Services
**68. Do you offer gift wrapping?**
Yes, we offer gift wrapping services for a small additional fee. You can select the gift wrapping option at checkout.
**69. Can I include a personalized message with my gift order?**
Yes, you can include a personalized message with your gift order. Simply add your message during the checkout process.
### Customer Support
**70. How can I contact customer service?**
You can contact our customer service team by phone, email, or live chat on our website. Our contact information is available on the "Contact Us" page.
**71. What are your customer service hours?**
Our customer service team is available Monday to Friday from 9 AM to 6 PM and Saturday from 10 AM to 4 PM.
### Social Media and Community
**72. Can I follow Jan's Boutique on social media?**
Yes, you can follow us on Facebook, Instagram, and TikTok to stay updated on the latest arrivals, promotions, and events.
**73. Do you feature customer photos on your website or social media?**
Yes, we love featuring our customers! Tag us in your photos on social media for a chance to be featured on our website or social media pages.
### Environmental and Ethical Practices
**74. Are your products sustainably sourced?**
We are committed to sustainability and work with suppliers who adhere to ethical and environmentally friendly practices. More information can be found on our website.
**75. What are your practices regarding ethical fashion?**
We prioritize ethical fashion by working with suppliers who ensure fair labor practices and sustainable production methods. Learn more about our commitment on our website.
### Additional Services
**76. Do you offer layaway or installment payment plans?**
Yes, we offer installment payment plans through Klarna. You can choose this option at checkout.
**77. Can I purchase items over the phone?**
Yes, you can place an order over the phone by contacting our customer service team during business hours.
### Customer Experience
**78. How do I leave a review for a product I purchased?**
You can leave a review by visiting the product page and clicking on the "Write a Review" button. We appreciate your feedback!
**79. What do customers say about Jan's Boutique?**
Our customers love the variety and quality of our dresses, as well as our exceptional customer service. You can read reviews on our website and social media pages.
### Seasonal Collections
**80. Do you offer seasonal collections?**
Yes, we launch new seasonal collections throughout the year. Stay updated by subscribing to our newsletter or following us on social media.
**81. When do new collections arrive?**
New collections typically arrive at the beginning of each season. Sign up for our newsletter to be the first to know about new arrivals.
### Custom Orders
**82. Can I place a custom order?**
Yes, we offer custom orders for certain dress styles. Please contact our customer service team for more information.
**83. How long does it take to receive a custom order?**
Custom orders typically take 4-6 weeks to complete, depending on the complexity of the design.
### Collaboration and Sponsorships
**84. Do you collaborate with influencers or bloggers?**
Yes, we collaborate with influencers and bloggers to promote our brand. If you're interested in collaborating, please contact us through our website.
**85. How can I apply for a sponsorship?**
To apply for a sponsorship, please send us an email with your proposal and details about your audience and engagement.
### Corporate Orders
**86. Do you offer discounts for corporate orders?**
Yes, we offer discounts for corporate orders. Please contact our customer service team for more information.
**87. Can I place a corporate order online?**
Yes, you can place a corporate order online or contact our customer service team for assistance.
### Partnerships
**88. Do you partner with other businesses or designers?**
Yes, we are open to partnerships with businesses and designers that align with our brand values. Contact us with your proposal to discuss potential collaborations.
**89. How can I propose a partnership with Jan's Boutique?**
To propose a partnership, please send us an email with details about your business and the potential collaboration.
### Events and Shows
**90. Do you participate in fashion shows or trade events?**
Yes, we regularly participate in fashion shows and trade events. Follow us on social media for updates on our upcoming events.
**91. How can I find out about upcoming events?**
You can find out about upcoming events by subscribing to our newsletter or following us on social media.
Customer Feedback
94. How can I provide feedback about my shopping experience?**
We value your feedback! You can provide feedback by leaving a review on our Google, emailing us, or contacting our customer service team.
95. Do you have a customer satisfaction guarantee?**
Yes, we strive for 100% customer satisfaction. If you are not satisfied with your purchase, please contact us to resolve the issue.
Security and Privacy
96. How do you ensure the security of my personal information?**We use advanced security measures, including SSL encryption, to protect your personal information. Our privacy policy outlines how we handle and protect your data.
97. What is your policy on data protection?**
Our data protection policy ensures that your personal information is securely stored and used only for the purposes outlined in our privacy policy. We do not share your information with third parties without your consent.